Customer are tired of having to repeat themselves again and again

Customer are tired of having to repeat themselves again and again

Nov 29, 2016

Contact centre management software expert Aquarium Software says many contact centres need to rethink what software solutions and technology they currently operate, following YouGov survey results which show 34 per cent of British people have said they have to re-explain previous conversations they have had with other people w...

Pet insurance praised for clause clarity

Pet insurance praised for clause clarity

Nov 22, 2016

In a world where people are generally suspicious of small print, the pet insurance industry is to be applauded, according to Aquarium Software. Aquarium has published new YouGov research revealing that 64 per cent of pet insurance holders in Britain think the small print on their pet insurance (including policy coverage and ...

Calls for more accessible gadget insurance for all

Calls for more accessible gadget insurance for all

Nov 14, 2016

New YouGov research commissioned by insurance industry technology specialists Aquarium Software shows that 73 per cent do not have a specific insurance policy for their mobile gadgets. Yet it is the revelation that the two groups in society most likely to need insurance are the least likely to have it, leading Aquarium to ques...

From the horse’s mouth – veterinarians’ key to pet insurance uptake

From the horse’s mouth – veterinarians’ key to pet insurance uptake

Nov 07, 2016

Anglo-American pet insurance technology specialist Aquarium Software says guidance from veterinarians to pet owners is crucial when it comes to ensuring animals are correctly insured. A recent study from the North American Pet Health insurance Association (NAPHIA) – of which Aquarium is a Member and supporter - found that many...